Patient's Guide

• General Information
• Admission
• After Admission
• Discharge
• Housekeeping
• Clothes and Linen
• Patient Feedback
• Fine Dining Restaurant & Food Court
• Kokilaben Hospital in Patient Department
• OPD Facilities

Admission

Before Admission Reservations can be made for bed classes (twin and above), operation theatres and daycare procedures.
The admissions desk in the main lobby will collect your deposit according to the class of admission and take your booking. We accept only cash or MasterCard and Visa credit/debit cards.

While all efforts will be made to give you a bed/class of your choice, this may not always be possible.

Only a surgeon/consultant can authorise cancellation or postponement of a surgery on medical grounds and authorise a refund. Please contact the admission counter for all issues related to cancellation.

Refunds above Rs. 10, 000/- will be made by cheque within a period of one week after cancellation.

All direct admissions to any intensive care unit are accepted at a bed/class of twin sharing or above.

On Admission

Please bring along personal toiletries, slippers/footwear.

Keep some cash for miscellaneous purposes or in case of an emergency. Please safeguard your valuables and mobile phone.

The hospital will not be liable for any loss of money or valuables. Please do not bring video cameras or other recording devices into the hospital.

We constantly strive to provide you with a bed/room of your choice but you may face a delay in obtaining an allotment. We regret any inconveniences caused.

If the bed class or location of your choice is not available at the time of admission, you may give your request to the admissions staff in writing and they will try their best to accommodate your request. We cannot promise a change in bed class or location as this depends strictly on bed availability and clinical condition of the patient.

One 24 hour attendant, 2 visitors and 1 surgical pass (at the time of surgery) are the only attendant entry passes issued by the admission desk. The admission desk is not obliged to issue extra visitor or attendant passes. Remember noise levels and visitor borne infections can hinder the recovery of your patient.

Please keep all passes safely and hand over at the time of discharge as there will be a fine levied for missing passes.

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