Primary consultation service can be availed by paying the standard fees mentioned on the website. Free consultation with respect to showing of diagnostic reports and follow up consultation is not available thru online mode.
The Skype consultation is a service provided by Kokilaben Dhirubhai Ambani Hospital &
Medical Research Institute over the internet and has its limitations in terms of accuracy of
interpretation of findings.
The participants fully understand that it cannot be equated to an 'In Person' Consultation &
Physical Examination that is necessary as part of any in depth evaluation of a patient prior to
prescribing any treatment
Participants in this Skype Consultation agree not to hold Kokilaben Dhirubhai Ambani Hospital
& Medical Research Institute and/or any of its employees liable to the opinions given herein.
Terms & Conditions:
We will not accept incoming Skype calls from our patients. We will not respond to any messages
via Skype. Skype Consult is only for booked appointments via our Online Services system.
Please remember there may well be teething problems. We will mould the service based on user
feedback and our experience as Clinicians. We hope this is a valuable service we can develop
Appointment Slots: Each appointment lasts 20 minutes. Appointments are available at selected
times. We will adjust the availability of slot timings based on patient feedback.
Medical Emergencies: If you have a medical emergency you should NOT use this service and
instead you should visit your local Accident and Emergency Department.
After your consultation: After your consultation the doctor will remove you from our contact list
on Skype. This means that whilst you may be able to still call us on Skype, we will not be able to
answer. If you wish to speak to one of our doctors again, you will need to book another
Security: Skype is a secure way of communicating. Information is encrypted as you login and
Skype uses digital certificates to ensure that you are in conversation with whom you think you
are. You should not need to apply any special firewall rules in order for Skype to function.
Your Skype connection: You will need to make sure that you are in an area where your internet
connection is not likely to be interrupted. This is especially important if you intend to use your
mobile telephone for your Skype consultation.
Some mobile telephones are not compatible with Skype; please check with your provider for
further information. Certain mobile devices only have a rear facing camera and would need to be
turned around for our doctors to view you during your consultation.
Using this service in a private setting: Our doctors may need to ask sensitive medical questions
as part of your Skype consultation. Please ensure you are in a quiet, confidential place at your
chosen time, free from interruptions.