I would like to begin thanking you for your co-operation during my hospitalization for an operation of removal of Pelvic mass during mid-April this year. I have fully recovered and resumed my routine and I must say I have come away with a new found respect for health care so I thought I must share my experience at KDAH.
First mention has to be about Dr. Yogesh Kulkarni who had performed the surgery. He was thoroughly professional during the consultation, explained the issue very simply and what to expect. He is very thoughtful in his approach and has always made me feel very comfortable, always ensured that I understood everything and more importantly ok with it. From the time of admission till the time of discharge Dr. Kulkarni had handled the situation so calmly that not just us but our friends and family who have seen him are impressed with the way he conducted that whole situation, kept them informed during the surgery and at other times. Though he is busy he never ignored any complaint about pain. Even if he knows where exactly and why it hurts, he doesn’t take anything for granted, he would still listen and take a look before explaining the pain to my satisfaction. He was approachable at all times, sensing our requirements and accommodating to the best possible. He keenly observes and doesn’t really have to be specifically told what is required which as a patient gives me confidence that he will take full and care that I can trust him. He makes the patient feel normal, at the same time there is always a word of caution as to not to go beyond the comfort level. He has a way of taking everyone with him, no matter who and what he will his do best. He is what a doctor should be.
The team in OT was nice too, specially senior doctor, I think Dr. Joglekar. He talked to me through the insertion of Epidural and he was very particular that it is done with minimum possible pain as I was already in pain. It is very comforting to have people like him around in OT atmosphere which kind of feels eerie. Even Dr. Hemalata for that matter, she was so kind that she was the only I confessed to that I was scared and she nicely consoled me that it happens to everyone. With doctors like these as a patient I feel confident that I am in efficient hands.
Post operation, Dr. Kalyan had very efficiently done the follow up, always patient and explaining and advising on things that we didn’t understand.
What I’m really amazed about is that all these doctors after seeing hundreds of patients are still very conscious of every patients pain befitting your motto “Every life matters”. Kudos to them.
Next would be nursing staff Jyotsna, Nadeem, Aparna and Ansy to name a few. They were always attentive and took good care. In fact sister Nadeem deserves a special mention also because she does the best IV insertion, hardly pain and everything under a minute. I’m sure you’ll understand for someone who is already in pain how much it matters if no more pain caused. Also sister Jyotsna, who seems to be wanted at places at all times and she runs around patiently without any irritation.